FAQ
Questions businesses ask before they launch
This page covers the most common operational, onboarding, booking, and security questions about Secretary Builder.
Everything You Need
to Know
Get answers to common questions about our AI-powered phone assistant platform
What is Secretary Builder and how does it work?
What is Secretary Builder and how does it work?
Secretary Builder is an AI-powered phone assistant that answers business calls 24/7. It can hold natural conversations, answer service questions, capture caller details, schedule appointments, and pass structured summaries back to your team.
How do I get my own phone number for the AI assistant?
How do I get my own phone number for the AI assistant?
We provide a professional Secretary number during setup. You can also forward calls from your existing business number, so customers keep the digits they know while the AI answers on your Secretary number. Step-by-step help for iPhone, Android, and Australian landlines is in our call forwarding guide.
Can the AI receptionist schedule appointments?
Can the AI receptionist schedule appointments?
Yes. Secretary Builder connects with Google Calendar so the AI receptionist can check availability, book appointments, reschedule existing bookings, and collect the details you need for the appointment.
How does the knowledge base work?
How does the knowledge base work?
You can load your website, documents, FAQs, and business details into the platform. The AI uses that knowledge during calls so it can answer common questions about services, pricing, policies, and availability in real time.
How long does onboarding take and do I need to be a developer?
How long does onboarding take and do I need to be a developer?
Most businesses can complete onboarding in minutes using the guided setup flow. You do not need to be a developer to configure the assistant, connect your calendar, or define the information it should collect.
Can the AI collect information for me?
Can the AI collect information for me?
Absolutely. You can define the caller details, qualification questions, and service-specific information that should be captured during every call. That information can then be used for lead follow-up, quoting, or support workflows.
Is my business data secure?
Is my business data secure?
Secretary Builder uses secure infrastructure, authentication controls, and encrypted storage for sensitive information. The product is designed for Australian businesses that need a strong privacy and security posture around customer communications.